• How to manually add points to customers?

  Add points manually to a single customer In the Shopify admin go to "Customers" On the Customers page search for the customer you want to add points to Click the name of the customer and then adjust their available point balance in the "Loyalty program points" metafield SaveSome readers

• App is not visible in cart

  1. Make sure the Love Loyalty app embed is enabled Point redemption in cart is shown by the Love Loyalty app embed. You can turn on the app embed the following way: Open the theme editor On the top left click the "App embed" icon Enable the "Love Loyalty" app embed 2. Specify point redemption placement in the cart When you turn on the app embed we automatically try to recognizeSome readers

• Where can I see the point balance of a customer?

  See the point balance for a single customers In the Shopify admin go to "Customers" On the Customers page search for the customer Click the name of the customer, their point balance is visible in the "Loyalty Program Points" metafield See the point balance of all the customFew readers

• Can you help us move from LoyaltyLion, Joy, Bon, Smile or Yotpo?

  Migrate from LoyaltyLion, Joy, Bon, Smile or Yotpo - no work required from your side, done by our team in 24 hrs.Few readers

• When do customers receive points after an order?

  By default customers receive the points when the order is fully paid. You can set to reward the points when the order is fulfilled the following way: Go to the Loyalty program page in the app In the "Ways to earn" section click the row of the Place an order earning rule In the "Points earned" section check in the "Reward points when the order is fulfilled" option Save the changesFew readers

• Can customers earn points without an account?

  Yes, by default customers will earn points after orders even if they don't have an account. However, to redeem their points for rewards they will need to create an account.Few readers

• Exclude customers from earning points

  Overview Store owners have complete authority over customer management within the loyalty program and may exclude members or guest customers from the program at any time. Key Features: All Customers All customers in your store are automatically enrolled in the Love Loyalty program. (Default setting) Exclude Customers You can use customer tags to exclude specific customers or customer groups from earning or redeeming loyalty points. *Example: Exclude customers tagged asFew readers

• Exclude products from earning points

  Overview As a store owner, you have full control over which products are eligible to earn loyalty points and can exclude specific products from earning points at any time. Key Features: All Products Customers can earn loyalty points on purchases of all products in your store. (Default setting) Exclude Collections You can use customer tags to exclude specific collections from earning loyalty points. *Example: Exclude collections tagged as “sale”, “clearance”, or “Test pFew readers

• How to translate storefront texts to multiple languages?

  All the texts can be localized to a language on the "Customize storefront" page in the app. Just navigate to this page and click "Customize" on the card of the app block where you want to translate the texts. If languages are added in your Shopify admin under Languages, they will automatically appear in the Love Loyalty app’s language dropdown. You can then select the desired language aFew readers