Configure Paid membership benefits

Overview:

This article focuses on configuring benefits for a paid membership. It explains the different types of benefits you can offer to members—such as percentage or amount discounts, free shipping, free products, bonus points, store credit cashback, and custom benefits. By setting up the right combination of benefits, you can clearly define the value of your paid membership and incentivize customers to join and stay subscribed.

Quick start guide: Set up a Paid membership program

Configure benefits for Paid members:

Steps to add benefits: 

1. Go to Love Loyalty App dashboard and navigate to Paid membership section.

2. In Benefits section, click on "add benefit" to add your desired benefits with the necessary setup.

3. Click on Add Benefit after the setup is completed.

Types of benefits to offer:

You can configure the membership benefits in the "Benefits" section by clicking the "Add benefit" button. There are 7 benefit types to choose from, you can add as many benefits as you want:

• Amount discount (one-time) - The customer will receive one-time amount off discount (eg.: $10)
• Amount discount (automatic) - The customer will receive a fixed amount amount off discount with the initial membership purchase and on all future purchases while they are a member
• % off discount (one-time) - The customer will receive one-time % off discount (eg.: 10%)
• % off discount (automatic) - The customer will receive a % off discount (eg.: 10%)t with the initial membership purchase and on all future purchases while they are a member
• Free shipping (one-time) - The customer will receive a one-time free shipping discount
• Free shipping (automatic) - The customer will receive free shipping with the initial membership purchase and on all future purchases while they are a member
• Free product - The customer will receive a free product discount after they purchased the membership. The discount can only be used once (to provide multiple free products you should add multiple free product benefits)
• Store credit cashback (one-time) - The customer get a one-time store credit added to their account after they purchase the membership
• Store credit cashback (% after every order) - Members will get X% back in store credit after every purchase
• Bonus points - The customer will receive a fixed number of loyalty points when purchasing the membership
• Custom benefits - Custom benefits are benefits that are listed on app placements but are managed outside of the app. Good examples are early access to new products, invites to exclusive events etc.

Frequently Asked Questions

1. Are benefits applied automatically to members?

Most benefits (discounts, free shipping, points, and store credits) are applied automatically based on your configuration. Custom benefits are display-only and must be handled manually by the merchant.

2. Can I control how and when benefits are used?

Yes. You can set rules such as expiry dates, minimum order values, discount combinations, and visibility on the storefront for each benefit type.

5. Automatic discounts not applying

Verify the customer has an active subscription and that the benefit type is set to "automatic" rather than "one-time". Check that no conflicting discount codes are blocking the automatic discount.

Updated on: 05/01/2026