> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.loveloyalty.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When do customers receive points after an order?

By default customers receive the points when the **order is fully paid. ** 

You can set to reward the points when the order is fulfilled the following way:

1. Go to the Loyalty program page in the app
2. In the "Ways to earn" section click the row of the Place an order earning rule
3. In the "Points earned" section check in the "Reward points when the order is fulfilled" option
4. Save the changes

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