> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.loveloyalty.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Free shipping reward


###### Setting up a Free shipping reward

You can let customers redeem their points for a "Free shipping" discount the following way:

1. Go the the "Loyalty program" page in the app
2. In the "Ways to redeem" section click "Add way to redeem" button and select "Free shipping" from the list

![](https://storage.crisp.chat/users/helpdesk/website/b25595fb53cf680/24-free-shipping_hm80ax.png)
3. Set the "Reward title" which will be visible on the storefront
4. In the "For X points" field provide the number of points the customer needs to redeem the free shipping discount

![](https://storage.crisp.chat/users/helpdesk/website/b25595fb53cf680/25-free-shipping-settings_12m9kt9.png)
6. Save the changes

###### Additional settings

On the reward edit page on the right you can set the following details for the reward:

* **Minimum order value: ** If set the discount will only be applied above the total order value provided
* **Reward expiry: ** If set once the discount is redeemed it will expire after the number of days provided
* **Combine with other discounts: ** You can select whether the customer can combine the discount with other discounts like order or product discounts. By default the discount can't be combined with other discounts
* **Set maximum shipping price: ** If set the discount will only be applied if the shipping price is lower then the provided maximum price