> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.loveloyalty.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Exclude products from earning points

### Overview

As a store owner, you have full control over which products are eligible to earn loyalty points and can exclude specific products from earning points at any time.

### Key Features: 

* **All Products**
Customers can earn loyalty points on purchases of all products in your store. *(Default setting)*

* **Exclude Collections**
You can use customer tags to exclude specific collections from earning loyalty points.
*Example: Exclude collections tagged as “sale”, “clearance”, or “Test products”.*

### Steps to exclude products from earning points: 

1. You can navigate to the Love Loyalty app admin's Loyalty Program section

2. Go to "Place an Order" earn rule. 

3.  Under "Exclude products from earning points" select the **collection name **you want to exclude. 
![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/5/5/b25595fb53cf680/screenshot-2025-12-31-at-30012_1ver9b2.png)
4. Click **Save** to apply your changes.


### Frequently Asked Questions

1. **Is the product exclusion retroactive?**
No. Excluding a product only applies to future purchases. Any points customers earned from that product before it was excluded will remain in their account.

2. **Does excluding a product affect other products in the order?**
No. Only the excluded products will not earn points. All other eligible products in the same order will continue to earn points as usual.